Call Forwarding Guide
Forward calls to Puhebotti in minutes. Instructions for all Finnish carriers.
You need Puhebotti's service number before activating call forwarding. You'll receive it during onboarding or by contacting customer service: 041 400 0700 or [email protected]
What is call forwarding?
Call forwarding means that when someone calls you, the call is automatically redirected to Puhebotti. Puhebotti answers immediately and handles the call on your behalf.
You can choose when Puhebotti answers:
- Always: all calls are forwarded to Puhebotti
- When unanswered: Puhebotti answers if you don't pick up (e.g. after 20 seconds)
- When line is busy: Puhebotti takes over when you're already on a call
- Outside business hours: activate forwarding at the end of the day, deactivate in the morning
Activate with a short code
The easiest way to activate call forwarding is with a short code that works on all carriers:
Dial on your phone: **21*NUMBER# and press call.
Replace NUMBER with Puhebotti's service number (e.g. **21*0400123456#)
To deactivate call forwarding: ##21#
Other call forwarding codes
Choose when you want Puhebotti to answer on your behalf:
| Situation | Activate | Deactivate |
|---|---|---|
| All calls (always) | **21*NUMBER# | ##21# |
| When unanswered | **61*NUMBER# | ##61# |
| When line is busy | **67*NUMBER# | ##67# |
| When unreachable | **62*NUMBER# | ##62# |
| Remove all forwarding | ##002# | |
Instructions by carrier
Elisa
Always-forward (all calls):
Forward when unanswered (recommended):
You can also manage forwarding in Elisa's OmaElisa service or by calling Elisa customer service.
DNA
Always-forward:
Forward when unanswered:
Forwarding can also be managed in DNA's OmaDNA service online.
Telia
Always-forward:
Forward when unanswered:
Telia customers can also manage call forwarding in the Telia Oma app.
Device-specific guides
Need instructions for your specific phone? We have separate pages for iPhone and Android:
iPhone
Step-by-step from iOS settings or with a short code.
Android
Instructions for Samsung, Huawei, and other Android devices.
Is forwarding active?
You can test by asking someone to call your number — Puhebotti should answer immediately. You can also verify active forwarding yourself by dialling *#21# on your phone.
Need help? Call 041 400 0700 and Puhebotti will take your details, or write to [email protected]. We'll help you get set up.